1. General Overview
Welcome to Prakand. By accessing or using our website (www.prakand.com), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
Prakand is a premium online fashion destination that blends luxury, spiritual essence, and bold Gen Z aesthetics. All content, products, and services provided on this website are subject to these Terms and Conditions.
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2. Eligibility
To use our website, you must be at least 18 years of age or accessing under the supervision of a guardian. By using the website, you warrant that you are capable of entering into legally binding contracts.
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3. Product Information & Availability
• We strive to display accurate descriptions, prices, and images of all products.
• However, colours may vary depending on screen settings.
• Product availability is subject to change without notice.
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4. Pricing & Payment
• All prices are listed in INR (Indian Rupees) and are inclusive of applicable taxes unless otherwise stated.
• We accept payments through secure gateways including credit/debit cards, UPI, and net banking & cash on delivery.
• Prakand reserves the right to change prices at any time without prior notice.
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5. Order Process & Cancellation
• Once your order is placed, you’ll receive an email confirmation.
• We reserve the right to refuse or cancel any order for reasons such as stock unavailability, pricing errors, or suspicious activity.
• Orders can be cancelled within 24 hours of placement. After this window, cancellations are not accepted.
• If the order status is marked as “Ready To Ship”, we won’t able to cancel it. If you want to cancel it u should approach your account on your website and from then your can cancel it, but only 30% refund would be reflected back.
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6. Shipping & Delivery
• We offer nationwide shipping across India. Estimated delivery time is 5–7 business days.
• Shipping delays caused by natural calamities, logistic issues, or third-party services are beyond our control.
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7. Returns & Exchanges
• We accept returns only for damaged or defective products, which must be reported within 48 hours of delivery.
• Items must be unused, unwashed, and in original packaging with tags.
• No returns on customized or sale items.
• Exchanges are subject to product availability.
• If the requested size is unavailable during the exchange, you can place a refund request, which will be processed according to our refund policy. No other product can be exchanged in place of the original item.
• If the requested size is unavailable during an exchange, you can place a refund request, which will be processed according to our refund policy. No other product can be exchanged in place of the original item.
• In case you receive a Damaged / Defective / Wrong / Missing product, we should be notified within 24 hours of delivery. We request you to email us a photograph of the Damaged / Defective / Wrong / Missing product. In case you fail to inform us about the same, the return might not be processed.
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8. Intellectual Property
All content including images, designs, graphics, logos, and text on this website is the property of Prakand Enterprises and protected under copyright laws. Unauthorized use is strictly prohibited.
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9. User Conduct
You agree not to:
• Misuse the website for unlawful or fraudulent purposes.
• Disrupt the website’s functionality or compromise its security.
• Post or transmit content that is offensive, misleading, or infringing or else your gmail account will get ceased.
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10. Privacy Policy
We value your privacy. Please review our [Privacy Policy] for details on how we collect, use, and protect your personal information.
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11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the content, policies, or practices of any external websites.
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12. Limitation of Liability
Prakand shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use the website or its content.
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13. Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Mumbai, Maharashtra.
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14. Changes to Terms
Prakand reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting.
15. Mode of Refund:
1. Prepaid Orders: The amount will be refunded to the same account from which the order has been placed. Once we receive the product, the amount will be processed in 1-2 working days. Your money will be reflected in your account in 5-7 working days.
2. COD Orders: The amount will be transferred to the Bank Account mentioned while placing the Return Request and your amount will be reflected in your account within 7 working days of the details.
